Privacy Policy

1. Introduction

ChannelGuard ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our security scanning service for content creators.

By using ChannelGuard, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our service.

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, name, and profile picture (via Google OAuth)
• Payment Information: Processed securely by Razorpay; we do not store credit card details
• Usage Data: Scan history, preferences, and service interaction logs

2.2 Scanned Content

• Email Content: Emails forwarded to our scan address for analysis
• File Attachments: Documents, images, and other files submitted for scanning
• URLs: Links extracted from emails for reputation checking

Important: All scanned content is automatically deleted based on your subscription tier (7-90 days). We do not read or analyze your content beyond security scanning purposes.

3. How We Use Your Information

• Provide and maintain our security scanning service
• Send scan results and security notifications
• Process payments and manage subscriptions
• Improve our threat detection algorithms
• Communicate service updates and security advisories
• Comply with legal obligations

4. Data Retention

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• Isolated Scanning: Files are scanned in air-gapped containers with no internet access
• Access Controls: Strict role-based access with audit logging
• Infrastructure: AWS-hosted with SOC 2 compliance

6. Third-Party Services

We use the following third-party services:

• Clerk: Authentication and user management
• Razorpay: Payment processing
• Google Safe Browsing: URL reputation checking
• AWS: Cloud infrastructure and storage
• Cloudflare: DNS and DDoS protection

7. Your Rights (GDPR)

Under GDPR and similar regulations, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your data
• Right to Portability: Export your data in a machine-readable format
• Right to Object: Opt out of marketing communications
• Right to Restrict: Limit how we process your data

To exercise these rights, visit your Account Settings or contact us at privacy@channelguard.in.

8. Cookies

We use cookies to enhance your experience. See our Cookie Policy for details on the types of cookies we use and how to manage them.

9. Children's Privacy

ChannelGuard is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.